Privacy Policy

Effective Date: January 2026

Website: https://diamondhealth.us

Business Name: Diamond Medical Clinic

Diamond Medical Clinic (“Diamond Medical Clinic,” “we,” “our,” or “us”) is committed to protecting the privacy and security of visitors, patients, and users of our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit diamondhealth.us or interact with our clinic online or offline.

This policy is intended to comply with applicable laws including:

• The Health Insurance Portability and Accountability Act (HIPAA)
• Florida Information Protection Act (FIPA)
• Federal Trade Commission Act (FTC Act)
• CAN-SPAM Act
• Telephone Consumer Protection Act (TCPA)

1. Information We Collect

We may collect personal and non-personal information in the following ways.

Personal Information

Information you voluntarily provide may include:

• First and last name
• Phone number
• Email address
• Mailing address
• Date of birth, if submitted
• Appointment details
• Medical inquiries submitted through forms

Health Information

If you submit medical or health-related information through our website, patient portal, or intake forms, this information may constitute Protected Health Information (PHI) under HIPAA.

PHI is handled in accordance with our HIPAA Notice of Privacy Practices.

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device type
• Pages visited
• Time on site
• Referral sources

This data helps us improve website performance and user experience.

2. How We Use Your Information

We use collected information to:

• Schedule appointments
• Respond to inquiries
• Provide medical services
• Send appointment reminders
• Deliver requested information
• Improve website functionality
• Communicate clinic updates
• Process payments, if applicable
• Comply with legal obligations

We do not sell personal or health information to third parties.

3. SMS and Marketing Communications

If you opt in to receive text messages, you consent to receive:

• Appointment reminders
• Clinic updates
• Promotional offers
• Service announcements

Message frequency may vary. Message and data rates may apply.

You may opt out anytime by replying:

• STOP to unsubscribe
• HELP for assistance

Consent to receive marketing text messages is not required to receive medical care.

4. HIPAA Privacy Practices

Diamond Medical Clinic complies with HIPAA regulations regarding the protection of Protected Health Information.

We implement administrative, physical, and technical safeguards to protect PHI.

Examples include:

• Secure patient portals
• Encrypted communications
• Access controls
• Staff privacy training

For full details, patients may request our official HIPAA Notice of Privacy Practices.

5. Sharing of Information

We may share information only when necessary, including with:

• Healthcare providers involved in your care
• Laboratories and diagnostic partners
• Billing and payment processors
• Electronic health record systems
• Legal or regulatory authorities when required

All vendors handling PHI are required to sign Business Associate Agreements (BAAs).

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, and analytics tools such as:

• Google Analytics
• Meta/Facebook Pixel
• Website heatmapping tools

These technologies help us understand user behavior and improve marketing performance.

You may disable cookies in your browser settings.

7. Data Security

We take reasonable and appropriate security measures, including:

• SSL encryption
• Secure hosting environments
• Firewall protections
• Access restrictions
• Malware monitoring

However, no online transmission is 100% secure. Users submit information at their own risk.

8. Third-Party Links

Our website may link to third-party platforms, including:

• Booking portals
• Social media sites
• Payment processors

We are not responsible for the privacy practices of external websites. Users should review third-party privacy policies independently.

9. Children’s Privacy

Our website is not intended for children under age 13. We do not knowingly collect personal information from minors without parental consent.

10. Your Privacy Rights

Under Florida and federal law, you may have the right to:

• Request access to your personal data
• Request corrections
• Request deletion, where permitted
• Opt out of marketing communications
• Request communication restrictions

To exercise your rights, contact our office using the details below.

11. Data Retention

We retain information only as long as necessary to:

• Provide services
• Meet legal requirements
• Maintain medical records
• Resolve disputes

Medical record retention follows Florida healthcare regulations.

12. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Continued website use constitutes acceptance of changes.

13. Contact Information