Effective Date: January 2026
Website: https://diamondhealth.us
Practice: Diamond Medical Clinic
Provider: Dr. Kachi Nwabuko, MD
Florida Medical License: ME140953
Introduction
Diamond Medical Clinic offers telemedicine services to eligible patients through secure electronic communications technologies. This Telemedicine Policy explains how virtual medical services are provided, the limitations of telemedicine, patient responsibilities, privacy protections, and important legal disclosures.
By scheduling or participating in a telemedicine appointment with Diamond Medical Clinic, you acknowledge that you have reviewed and understand this Policy.
What Is Telemedicine?
Telemedicine is the delivery of healthcare services through electronic communications technologies when the patient and healthcare provider are in different physical locations.
Telemedicine services may include:
- Medical consultations
- Follow-up visits
- Medication management
- Hormone replacement therapy (HRT) evaluations
- Weight management consultations
- Medical cannabis consultations, where legally permitted
- Wellness consultations
- Laboratory review appointments
- Chronic disease management
- Health education and counseling
Services may be conducted using:
- Secure video conferencing
- Telephone consultations
- Secure patient portal communications
- Electronic messaging platforms approved by the Clinic
States Where Services May Be Provided
Dr. Kachi Nwabuko provides medical services only in jurisdictions where he is appropriately licensed or otherwise authorized to practice medicine.
At the time of service, telemedicine may be available to patients located in:
- Florida
- Illinois
- Indiana
- Additional jurisdictions where legally authorized
Patients must be physically located in a state where telemedicine services may legally be provided at the time of the appointment.
The Clinic may request proof of location before or during a telemedicine visit.
Telemedicine Is Not Emergency Care
Telemedicine services are not intended for emergency medical conditions.
If you are experiencing:
- Chest pain
- Difficulty breathing
- Stroke symptoms
- Severe allergic reactions
- Suicidal thoughts
- Severe injuries
- Loss of consciousness
- Any medical emergency
Call 911 immediately or seek care at the nearest emergency department.
Do not use telemedicine appointments, email, text messages, patient portal messages, or website forms for emergency situations.
Limitations of Telemedicine
Patients understand and acknowledge that telemedicine has limitations compared to in-person medical care.
Limitations may include:
- Inability to perform a complete physical examination
- Reduced ability to assess certain medical conditions
- Dependence upon technology and internet connectivity
- Potential audio or video quality issues
- Inability to obtain immediate diagnostic testing
Certain conditions may require:
- In-person evaluation
- Laboratory testing
- Diagnostic imaging
- Specialist referral
- Emergency medical care
The provider may determine that telemedicine is not clinically appropriate and may recommend an in-person visit or referral.
Patient Responsibilities
Patients participating in telemedicine visits agree to:
- Provide accurate and complete medical information
- Provide accurate contact information
- Participate from a private location whenever possible
- Ensure reliable internet or telephone access
- Follow treatment recommendations
- Inform the provider of any changes in health status
- Notify the provider of current medications and medical conditions
Patients are responsible for maintaining the confidentiality of their devices, passwords, and login credentials.
Technology Requirements
To participate in telemedicine visits, patients may need:
- Smartphone, tablet, or computer
- Internet connection
- Camera and microphone access
- Updated web browser or application
- Ability to receive email or text communications
Technical issues may occasionally interfere with services.
If technical disruptions occur, the Clinic may:
- Continue the visit by telephone
- Reschedule the appointment
- Terminate the session if adequate communication cannot be maintained
Privacy and Security
Diamond Medical Clinic uses reasonable administrative, technical, and physical safeguards designed to protect patient information.
Telemedicine communications may utilize secure technologies intended to protect confidentiality and privacy.
However, patients acknowledge that:
- No electronic communication system is completely secure.
- Technical failures may occur.
- Unauthorized access or cybersecurity incidents may occur despite reasonable safeguards.
Additional information is available in our:
Prescriptions and Treatment Decisions
Participation in a telemedicine visit does not guarantee:
- A diagnosis
- Treatment recommendations
- Medication prescriptions
- Medication refills
- Medical certification
- Continued care
All clinical decisions remain solely within the professional judgment of the provider.
The provider reserves the right to decline prescriptions, discontinue treatment, request additional information, require laboratory testing, or recommend in-person care when medically appropriate.
Controlled Substances and Regulated Medications
Federal and state laws may limit the prescribing of certain medications through telemedicine.
Diamond Medical Clinic complies with applicable laws and regulations governing:
- Controlled substances
- Medical cannabis recommendations
- Hormone therapy
- Weight-loss medications
- Other regulated treatments
Additional evaluations, laboratory testing, identity verification, or in-person examinations may be required before certain medications can be prescribed.
Consent to Telemedicine
By participating in telemedicine services, patients acknowledge and understand:
- The nature of telemedicine services
- Potential benefits and limitations
- Privacy and security considerations
- Technology-related risks
- Alternative treatment options
Additional telemedicine consent forms may be required before treatment is provided.
Patients may withdraw consent for telemedicine services at any time by notifying the Clinic.
Fees and Payment
Patients remain responsible for all applicable fees associated with telemedicine services.
Insurance coverage for telemedicine services varies by payer and plan.
Patients are responsible for understanding their insurance benefits and financial obligations.
Payment policies are available upon request.
Cancellation and Missed Appointments
Patients are expected to attend scheduled telemedicine appointments on time.
Missed appointments, late arrivals, or cancellations may be subject to applicable office policies.
The Clinic reserves the right to reschedule appointments when necessary due to provider availability, technical difficulties, or clinical considerations.
Medical Records
Telemedicine encounters become part of the patient’s medical record.
Documentation may include:
- Medical history
- Clinical notes
- Treatment plans
- Prescriptions
- Communications relevant to care
Medical records are maintained in accordance with applicable federal and state laws.
Changes to This Policy
Diamond Medical Clinic may update this Telemedicine Policy periodically to reflect changes in technology, laws and regulations, practice operations, or patient services.
Updated versions become effective upon posting to the Website.
Contact Information
Diamond Medical Clinic
30941 Mirada Blvd
San Antonio, FL 33576
Phone: (352) 668-4018
Email: admin@diamondmedicalclinic.com
Website: https://diamondhealth.us
Provider: Dr. Kachi Nwabuko, MD
Florida Medical License: ME140953